Medical Image View and Download FAQ

Frequently Asked Questions About Accessing Medical Images From Northwestern Medicine

This FAQ guide will help you view and download your medical images from Northwestern Medicine. If you need help or have questions about your MyNM account, call MyNM Help Desk at 855.HLP.MYNM (855.457.6966, TTY: 711).

Image viewing is not yet available for all MyNM accounts. Northwestern Medicine is updating MyNM accounts with this new functionality. You may not see it in your MyNM account yet.

  • What are medical images?
  • What types of images can I view and download from MyNM?
  • How do I view or download my medical images?
  • Can I view or download medical images using a smartphone?
  • Where do I find the MyNM patient portal?
  • I cannot remember my NM username and/or password. What should I do?
  • What internet browsers can I use?
  • How do I share the imaging with other healthcare systems?
  • How do I view my images once they have been downloaded?
  • How will you protect my information?
  • Who will see this information?

Medical images are pictures taken of the inside of your body to diagnose, monitor or treat medical conditions. Common imaging tests include:

  • X-rays
  • Mammograms
  • Ultrasounds
  • MRIs

You can view and download these types of images:

  • X-rays
  • CT/CTA
  • MRI
  • Ultrasound
  • Mammography
  • DEXA/DXA scan (bone scan)
  • PET scan
  • Nuclear medicine

You can view your medical images in your MyNM account. The “How to View and Download Imaging in MyNM” guide provides step-by-step instructions on how to download and view images on a desktop computer or an iOS or Android device.

Follow step-by-step instructions to download and view your imaging.

Yes, you can view and download medical images using an iOS or Android device.

You can find the MyNM patient portal at mynm.nm.org. If you already have a MyNM account, enter your username and password to log in.

If you do not have an account, follow the instructions to sign up.

Use the prompts on the MyNM login page to reset your login information. To learn more about resetting your login information, refer to the MyNM Frequently Asked Questions.

The View and Download options work best on a Chrome, Edge or Firefox internet browser.

If you are downloading your images to share with another healthcare system, ask them about the best way to share your health records with them.

To view your downloaded images, you will need a DICOM viewer like Ambra ProViewer. DICOM is a special protocol that helps easily share and view medical images.

Visit the Ambra ProViewer to see your images on your:

  • Desktop computer
  • Apple or Android mobile device, such as a cellphone or tablet

The Ambra ProViewer may not follow privacy laws on personal health information. By using it, you assume the risk of moving or sharing your images to non-Northwestern Medicine websites that provide a DICOM viewer.

Like all health information, your medical images are confidential and protected by law. If you are younger than 18, your parent or guardian may have access to this information. In addition, anyone with proxy access to your medical records may also have access.

If you have any concerns, please talk to a member of your care team.

Your medical imaging records are part of your electronic health record at Northwestern Medicine. This will enable you to review your own imaging records.

If you have concerns or questions, please ask a member of your care team.