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Jacqueline R. Souter, AuD

Audiologist

4.9

400 ratings Read Reviews

Northwestern Medical Group

Primary Specialty

Audiology

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Education

Professional Education:: AuD, Northwestern University School of Communication - 2018

Practice Groups and Affiliations

Medical Group:: Northwestern Medical Group
Alignment Category:: Northwestern Medicine Physician Network

Ratings and Reviews

At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.

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Overall Rating

4.9

4.9

400 Ratings

Reviews from Patients

66 Reviews

Reviews from Patients

66 Reviews

April 26, 2024

5.0

Again...nice, informative and professional

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April 23, 2024

5.0

She is professional who is willing to help patients that need help

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April 15, 2024

5.0

She was very informative of the steps that she was taking with me.. She gave me great information on steps I could take to improve my hearing

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April 11, 2024

5.0

All of the audiologists at Northwestern are excellent.

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April 10, 2024

5.0

Great care

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April 08, 2024

5.0

Jackie is great. Explains everything well, very helpful and understanding.

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April 06, 2024

5.0

Jacqueline was very nice, efficient, and thoroughly explained each part of my hearing exam. She answered all of my questions and provided me with some options for improving my hearing.

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April 04, 2024

4.0

Kind, detail oriented, and professional.

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April 03, 2024

5.0

Clear communicator

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April 02, 2024

5.0

Very friendly, clear concise, expert.

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April 01, 2024

5.0

Very nice and professional.

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March 29, 2024

5.0

She is very thorough and her instructions and explains the procedures were great.

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March 25, 2024

5.0

Knowledgeable, supportive

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March 21, 2024

5.0

Highly professional

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March 20, 2024

5.0

Easy to talk to. Takes interest in patient.well.prompt and efficient.

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March 18, 2024

5.0

She was wonderful. She knew that I was nervous and unsure about hearing aids and couldnâ€™t have been nicer and helpful. Very understanding and compassionate. I left feeling good about the visit.

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March 18, 2024

5.0

Very happy with with her work in every way.

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March 17, 2024

5.0

She is was very thorough with me, patient and took time to explain everything. She knew her stuff..!

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March 15, 2024

5.0

Most of the time professionals are rushed and over booked but this office was the complete opposite

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March 14, 2024

5.0

She listened to all my questions.

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March 12, 2024

5.0

She is very knowledgeable and cares about her patient.

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March 08, 2024

5.0

Ms. Souter was thorough and explained test results clearly and completely.

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March 06, 2024

5.0

She didn't provide the service another provider did named Adam and he was great.

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March 06, 2024

5.0

She listens and addresses all the details. Canâ€™t believe the service I experienced today.

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March 06, 2024

4.0

Same as above. Jaqueline was efficient and she explained the process.

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March 03, 2024

5.0

Made me feel welcome. She is very professional.

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March 03, 2024

5.0

Friendly, efficient, explained everything clearly

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February 29, 2024

5.0

Very responsive. Great personality

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February 29, 2024

5.0

Very capable Efficient Through

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February 22, 2024

5.0

REaLLY pays attention to my issues and solves problems

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February 16, 2024

5.0

Very good at her job, explained things well and very reassuring.

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February 15, 2024

5.0

Cheerful, attentive, effective, efficient, accurate.

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February 12, 2024

5.0

Efficient Competent Friendly Knowledgeable

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February 08, 2024

5.0

Sharp, friendly audiologist. Patiently explained all the nuances.

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February 07, 2024

5.0

She analyzed the problem with my hearing aid correctly.

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February 05, 2024

5.0

She is very good in explaining the results of the procedures performed and recommendation of follow-up.

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February 05, 2024

5.0

Because she was very kind and explained to me step by step what the evaluation she would do would be.

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February 04, 2024

5.0

Knowledgeable and helpful.

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February 01, 2024

5.0

Very caring and professional

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January 29, 2024

5.0

Caring, skilled teaching and instruction, explained the test results, clarified when I didn't understand, was an excellent mentor to the doctoral student, and provided written instruction on communication considerations.

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January 29, 2024

5.0

Very smart capable Knowledgeable Helpful Pleasant

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January 23, 2024

5.0

Dr Souter listened to my concerns and approached the issues from several directions to remedy them. She also recommended a follow up to explore several solutions.

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January 22, 2024

5.0

Expert and personal care

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January 19, 2024

5.0

I really like her. She benefits me.

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January 18, 2024

5.0

She is terrific - explains everything- answers questions

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January 12, 2024

5.0

Very competent Very nice

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January 09, 2024

5.0

She is very knowledgeable and helpful

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January 08, 2024

5.0

She knows her stuff

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January 03, 2024

5.0

Thoroughly explained everything and was very professional and friendly.

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January 03, 2024

5.0

She is key in having a good outcome. She makes sure that I know how to use my hearing aid. Kind and patient.

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January 03, 2024

5.0

Relates well.

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December 31, 2023

5.0

Very professional Explained things very well

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December 28, 2023

5.0

Very helpful

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December 20, 2023

5.0

She is very professional and personable.

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December 19, 2023

5.0

Friendly, efficient and easy to understand

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December 19, 2023

5.0

Nice and patient.

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December 19, 2023

5.0

Did a great job!

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December 19, 2023

5.0

She was thorough and explained everything. Kind.

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December 19, 2023

5.0

Professional, friendly, thorough

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December 14, 2023

5.0

I like her very much. She has helped me with so I can hear much better.

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December 12, 2023

5.0

She explained everything very carefully, and made sure I was very comfortable and all my tests

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December 11, 2023

5.0

Jacqueline was so professional and compassionate. She gave excellent care and direction and loved her spirit

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December 11, 2023

5.0

Jackie is the best!

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December 05, 2023

5.0

I found Jacqueline to be very knowledgeable, thorough and caring.

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November 29, 2023

4.0

She is willing to go the extra yard to find resolutions to problems via peer collaboration, she is very caring.

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September 05, 2023

5.0

Professional and caring

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Disclosures

External Professional Relationships

Pharmaceutical, device, and biotechnology companies frequently collaborate with basic scientists and physicians within an academic medical center to help advance science and improve patient care. These relationships are important in achieving scientific breakthroughs and in establishing the effectiveness and safety of promising new therapies. In order to assure objectivity in clinical research and patient care, the Northwestern University Feinberg School of Medicine (Feinberg), Northwestern Memorial HealthCare, Children's Hospital of Chicago Medical Center, and the Shirley Ryan AbilityLab have adopted integrity policies that require research and clinical faculty (in full-time, part-time, and unpaid/voluntary categories) to report compensated and uncompensated external industry relationships. Patients are encouraged to discuss these disclosures with their physician as well as to inquire as to how these relationships are overseen by Feinberg. To learn more about our Disclosure and Professional Integrity Policy, and the conflict of interest policies of our joint affiliate survey partners, please go to our Office for Regulatory Affairs Policies page.

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