Getting to Know You

Your First Appointment: We will ask about your medical history and talk about your health goals. Please bring any past medical records, a list of medications you’re taking and any questions you have.

A laptop open with a picture of the MyNM login screen and hands typing on the keyboard.

Set Up Your MyNM Account

Create your patient portal account today on your computer or mobile device.

Through MyNM, you’ll be notified if an earlier appointment has become available and when to use eCheck-in for your visit.

SETUP A MYNM ACCOUNT

Pre-Appointment Checklist

Before your first visit:

  • Create MyNM account: If you open a MyNM account, you can use eCheck-in before your visit. Also, we can let you know if an earlier appointment opens up.
  • Gather information: Write down your health concerns, including any symptoms you have.
  • Medical history: Write down past surgeries, illnesses, time spent in the hospital, allergies and immunizations. Include dates if possible.
  • Medications: Write down all medications you take. Include prescription medications as well as over-the-counter medications and supplements. Include how much you take and how often.
  • Family history: Write down health conditions that run in your family. You can use this worksheet as a guide.
  • Questions: Make a list of questions for your care team.
  • Insurance: Bring your insurance card and a photo ID.

Download Your Pre-appointment Checklist


How to Ask for a Prescription Refill

  • Start with your pharmacy. If you have refills on file, your pharmacy will be able to electronically request a refill from your clinician.
  • Contact your care team via MyNM. If the pharmacist tells you to ask your care team for a refill:
    • Log in to MyNM.
    • Click or tap “Messages.”
    • Choose “Refill a medication.”

    Your care team will get your message. Allow up to 2 business days for the team to approve or reply to your refill request. Be sure to request refills ahead of time so that you do not run out of your medication.

  • Call your clinician. If you have an urgent issue or a clarifying question, call the office.

    • About Prior Authorization for Medications

    Your pharmacy insurance company may ask your care team for more information, such as your diagnosis or medical history, before they will cover your medication.

    To help avoid delays:

    • Make sure your insurance information in MyNM is always up to date.
    • Call your pharmacy insurance company to confirm that they will cover your medication. If they will not, they can talk to you about other medication options that are covered. Then, be sure to share that information with your care team.

    Contact your care team if you need help or have questions about this process.