Hours of Operation
Phone Numbers
- Main Number: 815.756.8501
- TTY: 711
- Ben Gordon Center 24/7 Hotline: 866.242.0111
Overview
Northwestern Medicine Ben Gordon Center DeKalb First Street offers individualized care from qualified and dedicated professionals that are here for you and your family.
To schedule an appointment, please call 815.756.8501.
Parking and Transportation
Onsite parking is available for patients and visitors.
Services
When you first contact Behavioral Health Services, you’ll be asked to provide some information so the staff can match you with the best therapist. Information you will be asked for includes:
- Why you are seeking counseling services (our goal is to match a therapist to your needs)
- If you have scheduling limitations for appointments with a therapist
- If you have a gender preference or any other special requirements for your therapist
At Your First Therapy Appointment
We recommend that you arrive at least 20 minutes early for your first appointment at Behavioral Health Services. Please bring your insurance information if you will be going through insurance for your therapy. Any co-payment for the visit can be paid at this time as well.
You will be asked to sign a Release of Information form, which gives your provider permission to communicate with your primary care physician, healthcare providers, and other designated individuals regarding your care. We believe a team approach to counseling and therapy is the most effective. However, releasing information is completely up to you, and we will honor your directives if you choose not to share that information.
About Sessions With Your Provider
The professionals here believe that counseling is a collaborative effort between the provider and the patient. During your first session, you and your provider will get to know each other and if possible, determine the best plan for your care.
In the initial session, it is important that you feel comfortable to ask questions regarding your provider’s approach, education, and training. Your provider will also ask you questions about your reasons for coming, your personal and family history, and other healthcare information.
Why Choose Us
Northwestern Medicine is proud to have five hospitals ranked among “America’s Best” including Northwestern Memorial Hospital, the No. 1 hospital in Illinois for 13 straight years (tie), by U.S. News & World Report, 2024 – 2025. Our physicians, care teams and scientists come together every day with a shared commitment to provide excellent patient care.
We seek to improve the health of the patients and communities we serve by delivering a broad range of services with leading medicine and compassion. Because what makes us better, makes you better. ®