Northwestern Medicine uses text messaging (SMS) to reach you about your care.

If you have a medical emergency, dial 911. Do not send a text message.

In MyNM, you can tell us how you want us to communicate with you. You can also update your cellphone number and other contact information.

2-Way Texting for Care Management

Stay connected with updates about your upcoming visits and care management at Northwestern Medicine.

You can choose to get text messages to help you more easily access your care. You can opt in to 2 types of text messages from Northwestern Medicine.

If you are a new patient

You can set up your MyNM account today on your computer or mobile device. Then, you can opt in to texting via your communications preferences in MyNM.

You may also ask front desk team members to update your communications preference for you.

If you are an existing patient

You may already have opted in to text messaging from Northwestern Medicine. If so, you would have received a welcome message allowing you to check or update your preferences.

If you do not already receive text updates from us, you can opt in to 2 types of messages from Northwestern Medicine starting in January 2025.

By texting START to 61979, ​you will get these alerts:

• Visit information and appointment reminders
• MyNM alerts
• One-time passcodes to authenticate your login to MyNM

By texting START to 62527, you may get these alerts if they apply to your care:

• Health management
• Preventive care

To stop getting these text messages from Northwestern Medicine, reply STOP to the message.

You can also ask the front desk to help you update your communication preferences at your next visit.

Early Registration and eCheck-In

If you have a MyNM account, we will send you a message when it is time to complete the eCheck-In process before your appointment(s). Follow the instructions shared with you in the text message to complete eCheck-In in MyNM.

With eCheck-In, you can:

• Review and update your health history and personal information
• Fill out paperwork your care team needs
• Pay your co-pay

If you have any issues, please speak with a Northwestern Medicine staff member.

2-Step Verification

Keep your MyNM account secure with 2-step verification. This helps make sure only you can access your account.

Starting December 15, 2024, you will be asked to confirm your identity when you log on to MyNM. You can choose to have a code sent to your email address or cellphone number. Enter this code in MyNM to confirm your identity.

You will only be asked to use 2-step verification every 30 days.