Quality & Patient Safety at Northwestern Medicine

At Northwestern Medicine, our mission is to put patients first in all that we do. Each day, we work toward this goal by providing excellent and safe care. To provide the best possible experience for our patients, we focus on transparency and value.

Understanding how we measure the quality of our care may help you:

• Choose where to get care or recommend care to family and friends
• Prepare for care of a condition or illness
• Become more informed to make healthcare decisions
• Talk with your care team about the quality of your care and your outcomes

We update these charts once a quarter with the most current data available. If you have questions about these measures and reports, please email us.

Mission

Advance the Patients First mission by delivering clinical excellence and safe care across an integrated, academic health system, leading the nation in quality of care with transparency, equity and value.

Patients First

• Provide world-class care and experience with transparency
• Goals include: Improve patient experience measures in all care settings

Safe Care

• Eliminate preventable harm and continuously improve the culture of safety
• Goals include: Enhance and standardize care practices, provide high-reliability training, and target improvements in high-risk areas such as obstetrics and specimen management

Clinical Excellence

• Excel nationally in clinical outcomes, patient experience and equity
• Goals include: Continue trajectory towards top performance in external ratings (US News, CMS Star Rating, Leapfrog Safety)

Integrated Care

• Integrate systematize and coordinate high-quality, high value patient care at NM
• Goals include: Optimize clinical priority areas with goals and directives across the enterprise