Patient Care Complaints or Concerns

Lake Forest Hospital strives to provide quality care for our patients in a safe environment. If an individual has a concern about patient care and safety, we ask that the individual contact the Department Manager or the Patient Relations Manager so appropriate steps may be taken.

Patient Relations Manager
660 North Westmoreland Road
Lake Forest, IL 60045
847.535.8282

During evening and on weekends, please contact:
Nursing Supervisor
847.234.5600

Individuals may confidently disclose their concern to a regulatory agency without fear of disciplinary or retaliatory action with any of the following agencies:

Illinois Department of Public Health Central Complaint Registry
Illinois Department of Public Health*
Division of Health Care Facilities and Programs
525 West Jefferson Street
Springfield, IL 62761-0001
24-hour toll free: 800.252.4343

Joint Commission on Accreditation of Healthcare Organizations
Joint Commission Office of Quality Monitoring
1 Renaissance Boulevard
Oakbrook Terrace, IL 60181
Complaint Line 800.994.6610
complaint@jointcommission.org

If you are a Medicare beneficiary and have a complaint regarding quality of care, reimbursement issues, or you wish to appeal a discharge decision, you may contact:

Illinois Foundation for Quality Healthcare 
Help Line: 800.647.8089 
ifmc-il.org  

* Illinois Department of Public Health final reports and orders are available for public inspection.